Insights Deliver for Pizza Franchise
Good news: 76% of Assistant Managers are likely to stay Bad news: 50% of them are frustrated or disengaged What if you never bothered to …
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What is more telling—a feeling or a forecast? Morphii Demonstrates More Actionable Outcomes than a Leading Rating System
Emotion Insights suggest that 56% of respondents fell into misleading NPS categories in a recent study. The Business Problem NPS®️ gained notoriety for efficiently garnering …
Morphii’s® Emotion Insights Explain “Promoter” Inconsistencies for Outdoor Remodel Industry Leader
3 out of 4 NPS® “Promoters” Actually Reported a Less Energized Emotion In retail and other direct-to-consumer markets, it is common for companies to use …
Emotional Response Enables Better Customer Retention: How to Go Deeper with your CX Metrics
3 out of 5 of NPS® “Detractors” Actually Report an Efficiently Addressable Emotional State. Consumer experience and research departments are often tasked with developing a …
