Harness the Power of Emotion Science
For your customers, patients, employees, and more
Sentiment, NPS and 5-star ratings are limited.
Morphii goes beyond existing tools to give you actionable insights rooted in the emotion science.
Morphii works in 3 easy steps:
Get our tools
Plug into your existing applications
Display actionable insights in your dashboard
Morphii in Action:
61.2% of NPS® “Detractors” actually report an efficiently addressable emotional state
Before: Using Net Promoter Score®
After: Using Morphii Technology and the CX Morphii Insights Model (MIM)
We uncovered that 61.2% of their so-called “Detractors” actually fell into efficiently addressable CX MIM categories: Passive Negative and Neutral.
The emotions revealed by these groups offered the greatest efficiency for improving brand experience and a premier opportunity for growing and retaining revenue.
What's New in the Morphii Blog?
What is more telling—a feeling or a forecast? Morphii Demonstrates More Actionable Outcomes than a Leading Rating System
Emotion Insights suggest that 56% of respondents fell into misleading NPS categories in a recent study. The Business Problem NPS®️ gained notoriety for efficiently garnering
3 out of 4 NPS® “Promoters” Actually Reported a Less Energized Emotion In retail and other direct-to-consumer markets, it is common for companies to use
3 out of 5 of NPS® “Detractors” Actually Report an Efficiently Addressable Emotional State. Consumer experience and research departments are often tasked with developing a